Returns

Time to say goodbye? Good, that means you are on the mend. We wish you all the best.

Time to go solo? Just call us on 01823 216202 or email us at rentals@strideon.co.uk to let us know. We will book the collection for you.
To make sure your collection goes smoothly it is best to contact us 24 hrs before your rental end date.
Collections can only be booked during the working week Monday to Friday.
Collection times will vary depending on the courier and be between 9 am and 7 pm.
You must only use the original box to return your product.
Please retain all the packaging and relevant paperwork as you will need it when you return it at the end of the rental.

Please wipe down your knee scooter before boxing up.
Use the packing instructions on the lid of the box or from your pack to get it ready for the courier.
There is a return label in the document pack that came with your knee walker, this must be stuck over the existing one on the box.
Now you are ready for the courier.